Reports to: IT Manager

Position Overview:  

The IT Support Specialist provides software and hardware support and resolves technical problems related to general functioning of computers and network equipment in a variety of IT areas. This position is responsible for computer equipment configuration and implementation as well as staff support, equipment maintenance, troubleshooting, and execution of IT initiatives. This is a full-time, non-exempt role.  

Job Duties & Responsibilities: 

• Manage device assets, including tagging, inventory tracking, and lifecycle management. 
• Troubleshoot and resolve reported issues with hardware such as printers, laptops, and peripheral devices.  
• Perform regular updates on devices, including operating system (Windows), productivity tools (Microsoft), and specialized applications.  
• Serve as a co-administrator on key organizational systems, including:  
• Phone and communications system (Elevate)  
• Physical access control system (Verkada)  
• Cloud administration and productivity suite (Microsoft Admin Center)  
• Email security and filtering system (Mimecast)  
• Virtual server/hosting environment (RapidScale)  
• Directory services and user account management system (Windows Active Directory) 
• Support new hire setup and terminations, managing hardware and software access.  
• Provision and deprovision hardware, including key fobs, phones/headsets, and laptops.  
• Manage software account access, including faxing (Faxage), conferencing (Zoom), email and calendaring (Outlook), and archiving systems.  
• Configure and manage security credentials, including alarm codes.  
• Performs other related IT duties, assignments, and special projects as needed.  

Job Requirements & Qualifications: 

• Bachelor’s degree in an IT-related field or equivalent IT-related experience.  
• 3-5 years’ experience preferred in a similar role.  
• Proficiency in Microsoft Office applications and competency navigating network systems i.e. Windows Server/Desktop, Windows Active Directory, Mac OS X, and O365 required 
• Ability to follow instructions, meet deadlines, and work unsupervised  
• Strong organizational and problem-solving skills with ability to multi-task 
• Strong interpersonal skills with ability to work with diverse staff and volunteers  
• Strong knowledge of how to install and maintain hardware, operating systems, networks, and software applications in a business setting  
• Valid driver’s license and access to reliable transportation required.  
• Requires moderate lifting up to 40 lbs