At Resource Center, we are dedicated to empowering the LGBTQIA+ community and all people living with HIV/AIDS. We are committed to healing and transforming our community, with the goal of achieving recognition and equal rights for all LGBTQIA+ people. An organization that started in 1983 as a grassroots service for people with HIV/AIDS has grown into a trusted provider of LGBTQIA+ services in a safe, affirming environment.

Reports to: Director of Mental Healthcare

Position Overview:

The Community Wellness Coordinator provides administrative and client-facing support for the Community Wellness Program. This position serves as a main point of contact for program participants, ensuring a welcoming, affirming, and professional environment. The position works in collaboration with the Community Wellness team, and its role is central to managing scheduling, registrations, and day-to-day operations that enable the successful delivery of wellness programs, events, and support services.

Job Duties and Responsibilities:

• Serve as the primary point of contact for visitors, participants, and community partners
• Monitor and respond to the Community Wellness email, maintaining clear and timely communication with participants, partners, and internal staff
• Ensure front office coverage during core program hours
• Registration, check-in, and follow-up for workshops, events, and support groups
• Manage calendars for program spaces, workshops, and shared rooms
• Print and distribute QR codes to track volunteer check-ins, registration, and engagement
• Support event logistics, such as room setup, AV coordination, material preparation, and hospitality
• Maintain records of participant attendance and engagement in collaboration with staff.
• Support data entry, reporting, and documentation required for grants and funders
• Maintain confidentiality and compliance with HIPAA and organizational policies
• Collaborate closely with the Community Wellness team to ensure seamless program operations and administrative support
• Work with Engagement Specialists to collaborate with Marketing to promote programming and increase community awareness and participation
• Use data and community input to refine programming and respond to evolving needs
• Monitor and order supplies for the Community Wellness Program
• Maintain inventory of office and program materials, aligning with monthly budgets
• Reconcile credit card charges and receipts, ensuring accuracy, proper documentation, and timely reporting
• Maintain financial records in compliance with organizational policies and grant requirements

Job Requirements and Qualifications:

• Associate’s degree or equivalent experience preferred
• Two years of administrative, office, or front desk experience, ideally in a healthcare, nonprofit, or community services setting.
• Ability to work effectively with LGBTQIA+ individuals, communities of color, older adults, and diverse populations.
• Strong organizational skills with attention to detail and ability to manage multiple tasks.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Microsoft Office, scheduling software systems, and Eventbrite preferred.